Shipping policy

At Kozyvel, we understand the importance of timely deliveries to enhance your shopping experience. Our Shipping Policy is designed to provide you with clear information about our dispatch and delivery processes. By placing an order with us, you agree to the terms outlined below.

1. Dispatch Time
We aim to dispatch all orders within 24 hours of receiving your payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Estimated Delivery Times
a. Cities - Tier 1, 2 & 3:
Orders within cities can typically be expected to be delivered within 4–6 business days from the date of dispatch.

b. Non-City Areas:
For delivery locations outside major cities, please allow 5–8 business days from the date of dispatch for your order to reach you.

3. Tracking Your Order
Once your order is dispatched, you will receive an email containing a tracking number and a link to track the status of your shipment. You can use this information to monitor the progress of your delivery.

4. Shipping Partners
Kozyvel partners with reputable courier services to ensure reliable and secure delivery of your orders. While we strive to deliver on time, unforeseen circumstances may cause delays. We appreciate your understanding in such cases.

5. Shipping Charges
Domestic (India): Free shipping on all orders.

6. Delivery Attempts
Our courier partners will make multiple attempts to deliver your order. If you are unavailable during the delivery attempts, the courier company may leave a notification, and you may need to arrange an alternative delivery time.

7. Address Accuracy
Please ensure that your shipping address is accurate and complete Kozyvel is not responsible for delays or non-delivery due to inaccurate or incomplete address details provided by the customer.

8. Shipping Availability
At this time, Kozyvel ships only within India.

9. Delivery Delays
While we strive to meet our estimated delivery times, factors such as unforeseen circumstances, weather conditions, or public holidays may cause delays Kozyvel will not be held liable for such delays.

10. Order Status Inquiries
For any inquiries related to your order status, tracking information, or delivery concerns, please contact our customer support:
📧 Email: kozylona@gmail.in

11. Changes to Shipping Policy
Kozyvel reserves the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to the website.

Thank you for choosing Kozyvel We appreciate your trust and look forward to adding a touch of charm to your style!

Warm Regards,
The Kozyvel Team